Service & Work Order Businesses


Practical, Affordable Service & Work Order Software, enhance customer service and improve profitability.
Our powerful features help you to manage all aspects of service and repair including automated work orders, service scheduling, service calls, and preventative maintenance.

VillageMall Service Management helps to relieve that pressure by keeping your service staff informed, connected, and running smoothly. Work Orders will help you streamline service management ordering, assignment, dispatch/onsite appointment management, processing and invoicing routines, and it provides real-time information you need to quickly process dispatch and invoice work orders.  Most important, Work Orders offers quick access to data you need to make the right decisions. Work Orders is fully integrated into VillageMall Sales Force Automation, supporting lead tracking, quotations and conversion into Work Orders and finally into invoices.

 The following are just a few of the ways that VillageMall can help you run your Service or Work order business more efficiently.

  • Your Work Order processing is a key element of your competitive advantage, because you need to offer customers a fast, friendly, and efficient level of service. Streamline the entire work order entry process, including quotes, orders, shipping and payments. Automated sales order processing allows distributors to increase productivity, reduce errors and improve customer service.
  • Processing online sales orders instantly. Sell online with our fully integrated WebStore, including shopping cart and Credit Card processing. Capture customer registration information directly into WebLedger. Online purchases automatically create incoming work orders which may be processed via work order work flow or turned instantly into invoices that can be printed, or e-mailed directly from within WebLedger (No email system set-up, SPAM, virus issues). Our comprehensive Work Order processing supports Approval, assignment to tech, re-assignment, In progress, Completed, and billing work flow processing. Each stage of your sales order processing may have attached notes. You have a fully integrated customer appointment management with loading chart display.
  • Customer Centre and Self-Service: With 24/7 access to their complete history—and the status of purchases, payments, timesheets and support issues—customers can quickly retrieve information they need. The Customer Centre also allows them to make payments, submit issues, track shipments and search the online knowledge base.
  • Knowledge Management: Armed with a complete knowledge base of answers to frequently asked questions, or solutions to customer cases, customer service agents can now respond faster to customer issues and provide them access to this information. additionally new customer support personal can also ramp up more quickly on new issues. As a result, your company can support more customers with fewer costly resources. The knowledge base can also be published within the Customer self service- helpdesk.
  • Customer Catalogues. You can create different customer catalogues that are tailor-made for each of your customers. When they logon, each customer will see their custom set of products.
  • Supplier Catalogues. The procurement cycle begins with strategic sourcing—the long term strategy of identifying, evaluating, and negotiating with the optimal group of suppliers and trading partners. Our Supplier catalogue allows you to associate suppliers with each of your sale items, and track supplier part no's, lead-times, economic order quantities, unit prices and terms of supply. Use Supplier catalogue to record quotes and fulfilment of purchase orders. Supplier catalogues can streamline manual processes and deliver suppliers that meet your criteria in record time.
  • Issuing invoices and collecting payment. Create invoices that automatically deduct inventory levels, at the required location. Invoices can be printed, or e-mailed from within WebLedger. Customers can also log into your online Service Centre and view and print outstanding invoices, and even pay their accounts online.
  • Multiple ship-to address - Store an unlimited number of shipping addresses per customer.
  • Unlimited customer notes and activities - Store an unlimited no of customer activities, including notes, To-Dos', contact details with associated priority about a customer.
  • Retain your clients. Use VillageMall's' integrated Web CRM to acquire new and retain existing customers. Use our fully integrated SMS messaging to notify your clients of that urgent shipment.
  • Keeping a close watch on profitability, cash flow, and business performance. Maintain a clear, up-to-date view of your office's financial status with detailed reporting-account balances, income statement, cash, inventory levels.
VillageMall Service Orders is the evolutionary way to run your business more efficiently, offering a combination of features previously unavailable to small and mid-sized businesses:
  • Seamlessly integrated components: all components access one centralized database-no more re-entering data in separate applications, and all information is always up-to-date.
  • Web-based: there's nothing to install, download, or upgrade-we even take care of data back-ups.
  • Anytime, anywhere, multi-user access: you, your employees, and even your partners and customers that you grant permission, can all access, wherever they are, whenever they want.
  • Complete security: VillageMall uses state-of-the-art hardware, firewalls, and Internet protocols to protect your data.
  • More information here..

Our Pricing
Our Service Level Agreement.
What about Support?
A product is only as good as its support, select the option that meets your business,
we also provide initial set-up please visit our Customer Care Site for details.
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